Jayson Zamora

Career Pipeline

OCT 2025 — PRESENT

Assistant Operations Manager

Majorel Philippines · Clark, Philippines

Directed daily operational workflows to improve team efficiency and ensure timely completion of deliverables
Established quality control procedures that enhanced product consistency and minimized defects
Coordinated cross-functional communication to align operational priorities with customer satisfaction goals
Implemented safety protocols that reduced workplace incidents and ensured regulatory compliance
Optimized resource allocation to lower operational costs while maintaining service reliability
Prioritized process improvements that increased throughput and shortened time-to-resolution for client requests

OCT 2019 — SEP 2025

Team Manager

Majorel Philippines

Directed daily team operations to ensure timely project delivery and maintain high productivity standards
Established quality control protocols that improved compliance with safety regulations across all team activities
Collaborated with cross-functional departments to enhance customer satisfaction through streamlined communication
Optimized resource allocation to maximize efficiency and reduce operational costs without compromising quality
Developed performance metrics and feedback systems to drive continuous team improvement and engagement

MAY 2017 — SEP 2019

Technical and Billing Representative

IQOR · Clark, Philippines

Handled inbound billing inquiries, explaining charges and resolving account disputes for customers
Diagnosed and resolved technical issues affecting service, escalating complex cases when needed
Processed payments, adjustments, and account updates in line with company policy
Balanced technical troubleshooting with billing accuracy to reduce repeat contacts

NOV 2016 — MAY 2017

Technical Support

Sutherland Global Philippines · Tarlac City

Provided timely technical troubleshooting for software and hardware issues, enhancing client system performance
Resolved client issues while ensuring 99% customer satisfaction

Jayson Zamora with his team at Majorel Philippines

On site with the team — Majorel Philippines, Clark

Background

Education

B.S. Computer Science

Tarlac State University, Tarlac City

APR 2011 — APR 2015

Training

Root Cause Analysis Training

Teleperformance

AUG 2024

Interview Skills Training

Majorel Philippines

AUG 2024

Languages

English

C1 — Advanced

Filipino

Fluent

Recognition

AWD-01

Top MAC+ Team Manager of the Year

Project PIT · Majorel Philippines

Recognized during the PIT-AMR 5th Anniversary Celebration for leading performance across the MAC+ team throughout 2024.

DEC 15, 2024

AWD-02

Top L2 Team Manager, Project PIT

Majorel Corporation · Clark, Pampanga

Awarded for exemplary performance, garnering an 85.10% overall score for Fiscal Year 2022.

FEB 2, 2023

AWD-03

People's Choice Award — Top Listed Team Manager

Project PIT · Majorel Philippines

Voted by population survey as the top-listed Team Manager for Fiscal Year 2021, presented at Project PIT's 2nd Anniversary.

NOV 6, 2021

★

Top Advisor of the Year

Majorel Philippines

Recognized for advisor-level performance early in his tenure — the first of four company awards.

2019

Career Pipeline

Assistant Operations Manager

Team Manager

Technical and Billing Representative

Technical Support

Performance Metrics

Background

B.S. Computer Science

Root Cause Analysis Training

Interview Skills Training

English

Filipino

Recognition

Top MAC+ Team Manager of the Year

Top L2 Team Manager, Project PIT

People's Choice Award — Top Listed Team Manager

Top Advisor of the Year

Certifications & Training

TPPH — Managing Time and Attendance

Recruitment Tips for Supervisors

Global L&D Supervisor Recommended Learning

Root Cause Analysis

Interview Skills Training

Tools & Platforms